Privacy
Introduction
This privacy disclaimer applies to the Avon and Wiltshire Mental Health Partnership NHS Trust (AWP) website only. Links within this site to other websites are not covered by these guidelines.
By accessing and using our website you agree to the terms of this policy.
Information collection and use
AWP does not routinely store or collect any personal information about users to the website. The system will record your email address and other information only if volunteered to us by you (e.g. via and enquiry form). This information is treated as confidential. It may only be used for internal review and to contact you regarding any feedback.
No part of the website stores or collects any identifiable information about site users. Please be aware that sending information via email to any recipient could be intercepted by a third party and any such information is sent at your own risk.
To find out more read our cookie policy.
The Data Protection Act
Under the Data Protection Act, we have a legal duty to protect any information we collect. We will only use your information for the purpose we have described and we do not pass on your details to any third party or government department unless you give us permission to do so.
Feedback
You can send us your feedback by either using our feedback form to comment on the website and for technical queries, or by contacting us to comment on policies, strategies or other issues relating to the Trust.
If you send an email or contact us asking for information, we may need to contact other NHS departments or external organisations to find that information.
External Sites
We are not responsible for the content of external websites that we link to. Links to websites from our site does not necessarily imply endorsement of on the part of AWP. AWP is not responsible for the privacy practices of other websites.
You do not have to request permission to link to our website via hyperlinks. You must however request permission to use any of our content or publicly display our NHS logo.
How we use cookies
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work more efficiently, and sometimes provide useful information to the owners of the site.
There are some cookies necessary to this site functioning, such as logging in and interacting with our accessibility toolbar. These cookies will usually remove themselves when you close your browsing session. More information can be found in the ‘Necessary cookies’ section.
We use some additional cookies, such as Google Analytics, to help us gather information and improve the website. You have the option to deny use of these cookies; more information can be found in the ‘Additional cookies’ section.
You can find more information on managing and deleting cookies on the Information Commissioners Office.
Necessary cookies
The following cookies are necessary to our site functioning.
| Cookie | Purpose | Expiry |
|---|---|---|
| cookieconsent_status | Persistently records your option regarding additional cookies. | 1 year |
| CONCRETE5 | Allows the website (CMS or Content Management System) to record if the user is logged into an account on the website. | End of browsing session |
| CONCRETE5_LOGIN | Allows the website (CMS) to record if the user is logged into an account on the website. | End of browsing session |
Necessary accessibility cookies
The following necessary cookies allow the functions within our accessibility toolbar to work optimally.
| Cookie | Purpose | Expiry |
|---|---|---|
| accessibility-controls | Records option regarding additional cookies. | End of browsing session |
| saveFontSize | Allows the website (CMS) to record if the user’s font size selection. | End of browsing session |
| contrast-mode | Allows the website (CMS) to record the user’s contrast mode selection. | End of browsing session |
| googtrans | Allows the language of page content to be changed and records the language selected. | End of browsing session |
Necessary Recite Me cookies
The following necessary cookies allow the third party Recite Me plugin in the accessibility toolbar to function.
These cookies will only initialise when you interact with the Recite Me button or toolbar and are not used for any form of identification.
| Cookie | Purpose | Expiry |
|---|---|---|
| Recite.Persist | Allows the toolbar to persist across subsequent web pages on client site once toolbar launched. |
365 days |
| Recite.Preferences | Allows user-selected settings to auto-load on subsequent web pages on a client site once toolbar launched. |
365 days |
Additional cookies
In order to help us to improve the content, format and structure of this website we record and analyse how visitors use the using Google Analytics.
You can read Google’s extensive information on data practices in Google Analytics.
You can opt-out of Google Analytics on our website by denying additional cookies or by using the Google Analytics Opt-out Browser Add-on.
| Cookie | Purpose | Expiry |
|---|---|---|
| _ga | Distinguishes user for Google Analytics. | 2 years |
| _gid | Distinguishes user for Google Analytics. | 1 day |
| _gat | Throttles request rate for Google Analytics. | 1 minute |
| _ga_{ID} | Persists session state for newer versions of Google Analytics. | 2 years |
| _gat_gtag_UA_{ID} | Persists session state for older versions of Google Analytics. | 1 minute |
| __utma | Distinguishes user and session for Google Analytics. | 2 years |
| __utmb | Determines new session or visit for Google Analytics. | 30 minutes |
| __utmc | Determines new session or visit for Google Analytics. | End of browsing session |
| __utmz | Stores traffic source for Google Analytics. | 6 months |
Captcha cookies
We use Google reCAPTCHA in order to verify whether or not you are a human when submitting data to the website. Most of the time, this will only be present on pages containing forms.
| Cookie | Source | Path | Purpose | Enquiry |
|---|---|---|---|---|
| _GRECAPTCHA _grecaptcha |
Google (www.google.com) | /recaptcha | Provides risk analysis to Google spam protection. | 6 months |
Introduction
Social media pages representing or belonging to Avon and Wiltshire Mental Health Partnership NHS Trust (AWP) are managed by the Trust's Communications Team with updates provided by specific teams. All posts are created individually and there are no feeds connected to any of the pages.
Content
Posts may include:
- News and upcoming events
- General information about mental health and learning disability
- Information from other health and social care agencies, voluntary sector organisations and partners.
Please note that information from other organisations does not necessarily endorse the origin. AWP is not responsible for the content of other users or unaffiliated pages.
'Follows' and 'likes'
AWP will 'follow' or 'like' pages relevant to the organisation or service being promoted. These may include health and social care agencies, voluntary sector organisations, and people and organisations which are relevant to the work of the Trust.
Following other people or organisations does not imply endorsement of any kind on the part of AWP.
Availability and responses
Social media pages are monitored and updated weekdays during office hours only.
You are welcome to make comments/replies but we can offer no guarantee of a response to all messages. Please direct general enquiries to the Communications team - click here for their contact details.
Please note we are unable to give medical advice via any form of social media. Users with concerns or who are in need of advice or support should contact our PALS Team directly - click here to find out more.
All unsuitable comments made through our social media channels will be removed and/or reported.
Media enquiries
The Trust's social media pages are not intended for use by the media. Media enquiries should be addressed to our Communications team.
