Did you know you can request information in alternative formats as part of reasonable adjustments?
Types of documents
You can ask for alternative formats to ensure you have accessible service documents such as:
- Appointment letters
- Assessment templates
- Reports or clinic letters
- Risk assessments
- Care or treatment plans
- Information about medication
- Service/team leaflets and ward guides
- Medication guides or checklist
- MCA, MHA, Diagnosis (mental/physical health)
- Pain, mood, physical health or mental health charts
- Hospital or communication passports
- Workbooks
Formats
Some examples of alternative formats of information include:
- Easy to read which meets readability guidelines for presentation and writing style; no jargon and using plain English
- Easy Read which includes information together with photos and/or symbols
- Braille
- Audio
- Video
- Bold/enlarged/different coloured text
- Coloured paper
- Bullet points
- Questions with tick boxes
- Different languages
Accessible Information Standard
As part of reasonable adjustments, we must follow the accessible information standard by law. The standard aims to make sure that people who have a disability, impairment or sensory loss are provided with information that they can easily read or understand with support so they can communicate effectively with health and social care services.