There are many reasonable adjustments that relate to appointments. Here are some areas of consideration and questions to ask:

Contact method

  • Do you require an alternative contact method to make, request or cancel appointments? 

Information prior to appointment

  • Do you need information about the service prior to the appointment?
  • Do you need the questions you'll be asked in the appointment ahead of time so you can prepare?
  • Would photos of the person/team or the building be beneficial to you?
  • Do you need information on transport and how to get to your appointment?

Date and time of appointment

  • Do you need consideration of the day and time of your appointment?
  • Would a longer or shorter appointment suit you better?
  • Do you need regular breaks within the appointment
  • Do you need support during your appointment from someone such as a family member or carer?

Type of appointment

  • Do you need a face to face appointment?
  • Do you need a phone call appointment?
  • Do you need a virtual video appointment?

Location of appointment

  • Would you prefer your appointment to be within a clinical or community setting or prehaps a home visit is more suitable?

Resources

  • Do you need things to help facilitate discussions such as communication aids or visual information (written, accessible, videos, interpreter etc)?
  • After the appointment, do you need a summary or key points to take home from appointment?