About our service

We offer memory assessments and advise on diagnosis, treatment and signpost to other services.

We can offer advice and recommendations to the person living with memory problems and a diagnosis of dementia. We can also support/advise care home staff, carers who support people living with dementia.

We visit people in care homes and their own homes. Our length of involvement depends on each individuals needs.

About us

We are a team of mental health professionals made up of doctors, nurses, support workers, occupational therapist, consultant psychiatrists and administration staff experienced in working with people with memory concerns and dementia.

How to acess our service

People are referred to the team by GP’s, care homes and other professionals if there are concerns with memory, symptoms and behaviour related to this.

We always seek to respond to referrals in a timely manner depending on level of urgency.

We may then invite you to attend a clinic at a local health establishment or we can offer appointment online, as appropriate or in your own home.

How we work

We always aim to:

  • work alongside you, people who care for you other professionals to gain the best outcomes for you
  • agree a plan with the referrer/patient and carer as appropriate.

We will ask for your consent to liaise with your GP, other health care professionals and family about your treatment and recommendations to help your thought process (cognition), memory and mental well-being.

We may advise GPs about medication for memory/mental health well-being.  Our doctors can prescribe certain medication for memory if they feel it may be helpful.

If we are concerned about you, we may need to share our concerns to other services who can help.

What we don’t do

We don’t provide funding for care packages or care homes.

How long we provide support

This depends on individual needs and treatment. It may be that after assessment,  you are discharged from the service back to your GP/care home with a letter of recommendations to you, carer and the GP.

We may offer a short term period when we will come to see you more regularly at home to get to know you and keep a closer eye on how things are.

It may be that after a hospital stay we will see you at home and check on you. Or you may need more regular support.

If you are on medication prescribed by our team. then we will review you to make sure it is helping you and then we may ask your GP to taking over the prescribing.

Your named worker is:

AWP supportive numbers

Out of hours Emergency Duty Team

0300 456 0100 (Listen to message and press option 7 for social care)
 

AWP 24 Helpine (if you are under our care): 0800 9531919

Avon and Wiltshire Switch board: 01225 325680

Other supportive numbers

Advice and social care service to request Care Act Assessments and advice: 0300 456 0111

Carers Support network  to request carers assessment and advice: 01380 871690

Alzheimer’s Support: 01225 776481 / 01380 739055

Age UK: 08081 962424

Silver line emotional support for older people: 0800 4708090

Samaritans free phone 24 hour emotional support:116123 

Admiral nurses (Dementia UK) 0800 888 6678

Advocacy SWAN: 01722 341851

Contact

North Wiltshire Dementia Service: 01380 731298

 

BSL Video Relay

https://connect.interpreterslive.co.uk/vrs?ilc=AvonWiltshireMHT and ask for our number; or for switchboard 01225 731731 to connect you.

For information on Trust services visit www.awp.nhs.uk

PALS

To make a comment, raise a concern or make a complaint, please contact the Trust’s Patient Advice and Liaison Service (PALS)


Tel: 01225 362 900

Freephone: 0800 073 1778

Email:  awp.pals@nhs.net

Other languages and formats

If you need this information in another format (such as large print, Easy Read), please call
the PALS number.

For information in other languages, audio and ‘read aloud’, please click on the Recite Me button on our website Recite Me.PNG

Lead: North Wiltshire Dementia Service

Leaflet code: 094 AWP

Last reviewed: April 2022
Next review due: April 2025